Paid for extended warranty (+8 years) on our £1700 bed & mattress. Cavernous dip within 12 months, technicians report totally contradicted what was said when the chap was here so replacement denied & have had no option but to sleep on the sofa since as crippled with back pain in the bed.
Report clearly says we have a no turn mattress yet the fault has been placed with us for....not turning the mattress. We were specifically told instore NOT to turn it in any direction ( not over nor head to foot).
Be warned! Never again.
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