Paul
We were unsure of purchasing our bed online from dreams after seeing the previous reviews of this specific bed so went to a showroom. Unfortunately they did not have a display bed on show. We talked to the staff who assured us that they had seen this frame and it was in fact the colour displayed in the website images and early reviews had been based on the early models of the bed and the issues raised were now resolved. We found out once the bed frame was unboxed this is not the case. The bed is FAR darker than the images suggest. You cannot see the wood grain etc in real life as you can on their website images. It's just a big dark block. Also, the images on the website clearly show the storage areas are finished internally to the same standard as the rest of the frame. That is also not the case. The storage areas are basically not finished at all and not stained to match the outer frame yet they are clearly visible at all times so stand out. The staff also told us that some of the review images were obviously taken in a dark room as opposed to a showroom. Well our bed faces a floor to ceiling window and the sun shines directly in through the window onto the bed. It doesn't help. The images on their site need to be changed to show the true colour of this frame. And they need to show that the storage areas most definitely do not have the stained finish applied to them unlike the obviously enhanced version shown on the website. It is frankly a massive disappointment as all our other bedroom furniture is much closer to the website images than to the bed which clearly is nothing like them in reality. I can't be bothered asking them to remove this massive piece of furniture as I have just seen the dreams delivery team arguing with my next door neighbour about his bed they delivered a short time ago. Apparently they won't remove his bed because of some random reason regarding pet cats. He doesn't have any pet cats, or any pets of any kind in fact, but that didn't stop them ringing their office and saying that was the problem with removal and refusing to take his bed back. I just don't need that kind of aggravation. Needless to say.. don't use them. Just read the rest of the reviews here about this company.
4 years ago
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Dreams has a 1.7 average rating from 322 reviews

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