We ordered a mattress from dreams , staff in store were great, we decided to have it on interest free and paid a deposit, delivery was to be a week later, this was ordered on a Saturday , by the Monday personal circumstances had changed, I rang to cancel the mattress, which they did no problem, however they kept £170.00 which was 10% of the total bill, which would be on the account for 12 months then it will be wiped, problem is it can only be used for the same as the original cost! Absolutely disgusting customer service. Keep £170.00 for what???
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