HYPNOS & DREAMS ***Worst buying experience ever*** MATTRESS FOR 50 NIGHTS DESPITE DECLARED NOT SUITABLE BY THIER INVESTIGATOR I purchased a £1600 Hypnos Winslet Zip and Link kingsize mattress from Dreams on the 30th July; it was rec’d on 17th August. I opted for zip and linked format (tight stairwell) on the advice of the sales man (Carl in the Basingstoke store). I explained that I sleep alone and like to spread out (why not!) The two mattresses that comprise the King are overly padded with inadequately placed tufting meaning both mattresses are very curved (convexed); one much more than the other. As a result I spend all night rolling off the two sides into the VALLEY BETWEEN THE TWO MATTRESSES AND SLEEPING ON THE ZIP. Not the sleep experience expected when paying a lot of money for what should be a high end HYPNOS ‘Queen approved’ mattress! I reported the issues to Dreams who sent Homeserve to inspect the mattress. The gentleman confirmed that ‘THE MATTRESSES BOTH HAVE A FIRM CURVE SO THERE WILL BE SOME ROLLING WHEN LAYING DOWN‘ and ‘I HAVE INSPECTED AND FOUND THAT MATTRESS IS NOT SUITABLE FOR ONE PERSON’. However, contradicting this by declared the mattress ‘NOT FAULTY’. Perhaps not surprising since Dreams were paying for the report. Three days later a copy of the report was sent as an attachment in an email with NO additional information or options. When I contacted Dreams I finally got the following reply: Karla (Dreams Beds) 8 Oct, 14:41 BST Good Afternoon, I firstly wish to offer you my sincerest apology for the lack of contact from Dreams. I can see Hypnos have been liasing with you in regards to your mattress. I can see an email was sent to you on the 2nd October explaing no fault was found by Homeserve when they did their ispection for you. The email should have detailed ways for you to esacalte this if you wish. Due to the results we now hold for you Dreams have currently closed the claim as there is no further action due from us I have since contacted Dreams and Hypnos numerous times by email about getting a suitable replacement - simply asking to being reimbursed for any difference in cost between replacement of the zip and linked king with a standard king. When I received NO REPLY again from Dreams, I have resorted to requesting collection and a refund STILL NO REPLY. Hypnos have deflected any responsibility back to Dreams. NO CORRECTIVE ACTION HAS BEEN TAKEN to offer replacement of this mattress. I have been sleeping in my spare room for the last 40mights. I am simply appalled at the customer service from both these companies. They have left me no choice - I am referring this case to TRADING STANDARDS and THE FURNITURE OMBUDSMAN to investigate. Do not go near these companies!!