I am very disappointed with their services. Couple of years ago I bought an otoman bed with bed cover plan, paid in full for insurance for 8 years. After 2 years, nowhere says on the leaflet that you have a deadline to raise an issue if a cosmetical damage occurs. I keep calling them since 1 month and now they refuse to fix my bed because it's been more than 7 days. IT DOESNT SAY ANYWHERE THE LENGTH OF TIME YOU NEED TO WAIT. This bed cover plan is a joke
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