The service was fine it was the after sales when I changed my mind two hours later and asked for a refund that made me want to write a review. I purchased a mattress via card and a pillow with cash. I was asked why I changed my mind and explained the online reviews, that the mattress will sink put me off. I was told I could have 10% off but I didn’t accept. I was also told that I also couldn’t have a cash refund for the pillow and it would have to go back on my card. I asked so they never give cash refunds and was told no, when I said I didn’t want to be chasing a refund I was told have I ever heard of a phone which I found rude. The money was then taken out of a staff members pocket even though I had been told it was now in the safe which they didn’t have access too. I just found this to be rude. I eventually got my card refund as well but just didn’t like the way I was treated for changing my mind and took my custom elsewhere
1 year ago
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Dreams has a 1.70 average rating from 237 reviews

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