We have been a returning customer to Dreams for many years both personally and with my development company but this last time has been beyond a joke, 2 beds and 2 mattresses which were I believe nearer the top end of the price range paid in full at day 1 too. Delivery booked for the 28th December - I in turn had sold 1 of my beds which was due to be collected on the 29th which was all perfect as the main bed was for a new loft conversion for my wife and our baby due on the 2nd January. I then get an email on 24th Dec informing me that that because 1 mattress is late they have cancelled the whole delivery for some stupid reason. Then the chain of events just get worse the customer service team are unbelievably bad I have spoke to them numerous times. I have now gone back to the store who as ever are brilliant and are also dumbfounded how this issue is ongoing and are equally distressed how bad the customer support team have been. I must point out that the luton store staff and in particularly Jackie have been superb both in the past and ongoing. The shambles has left me contemplating whether to even cancel the whole order and take my business elsewhere on this occasion and certainly in the future