Zoe Baker
AVOID LIKE THE PLAGUE. Nightmare experience will never use this company again!! Spent close to £2000 on Dreams gimmick 'Sleepmatch' Hyde and Sleep range only to be left with continual issues with both the bed base and mattresses. Oh boy do they have a very good friendly sales team, all so helpful and understanding, only to find that we had to have the bed base replaced due to a "common problem" ! (Why are they still selling the same base if there is a known fault?!) To cut a very long story short, the mattress has failed only after very short use and is welling and has a horrible mound in the middle. BOTH our backs are in agony and we are not getting much sleep at all whatsoever. Their response was to send clearly one of their own engineers round (biast?!) With his cocky attitude to tell us apparently a mound in the middle is perfectly normal and in his opinion there is nothing wrong with our mattress and we would have to get an independent engineer to assess if we are not happy. Ridiculous and unfair. Dreams are very interested in taking your hard earned money but NOT interested afterwards. DO NOT fall for their smooth sales patter! They do not care about anything else but taking your money. We will now have to throw out a £800 mattress and start all over again with another more trustworthy company and no doubt the bed base wont be far behind. MONEY DOWN THE DRAIN. Absolutely let down and disappointed doesn't come close to how we have been made to feel.
1 year ago
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Dreams has a 1.69 average rating from 243 reviews

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