Brought a bed for £1000 pounds that lost its shape after 6 months. Had a technician come out who said when he was at my house. Yes I can see it is sagging but the recommended amount of sagging is up to 3.5 cm which no bed is ever that bad so you will not get anywhere. Read his report a couple of days later and it stated that the bed was fine. Nothing wrong with it and within the manufacturers guidelines. Absolute joke. Took out bed cover as well which was advised by the store as it would cover any abnormalities. Just take your money and ignore you when things go wrong. Reported to the furniture ombudsman awaiting outcome.