Bought a bed some years ago ,in store the bed we tried and liked was really comfy,when it arrived the mattress was far softer than we tried,when you moved about you could feel the bed base through. the mattress,it was cr*p,then the base broke.We complained,they sent around one of their so-called independent technicians to make an assessment and write a report,he turned up with a piece of wood and said he would try to repair it ,which he couldn't,so ask us all these questions about how we would get in and out of bed,did we sit on the edge ,stuff like that.Basically when the report came back it blamed the break in the bed on the fact that l would sit near the edge when getting in or out of bed,l don't know how else l was supposed to do this,then they also said about my weight,they said there was a weight restriction of 18 stone on there beds ,how he could assess the weight of someone just by looking is beyond me.l went to the store where l bought bed,there was no mention of weight anywhere in the store,l ask sales person and they said they had no knowledge of the weight issue and looked embarrassed about the fact that the weight of customers was being used as an excuse to cover up shoddy\cheap manufacturing of bed base and mattress,we've never been back because it was so embarrassing.