I booked a van on 25th November 2020 for a house move scheduled on 6th December 2020 securing it with a deposit which the advisor insisted on. The day before my house move, Saturday 5th December, I received a text from Easirent informing me that my booking was cancelled and couldn't offer an alternative vehicle. It is now 5 weeks later and my £69 deposit still hasn't been refunded. I have attempted to contact "Customer Services" many times over the past month but only managed to get a reply 3 times. Each time I managed to get through the agent was less than helpful... Firstly, they argue that Easirent doesn't take deposits for which I have to prove that I made the payment from my credit card statement. Secondly, they argue that I cancelled the booking not them. After they look at their notes and accept that they cancelled the booking I am told that there is nothing they can do and I have to wait until it is processed! I still have no idea when or even if I will get my money back. Unprofessional and unhelpful, I feel like I've been scammed. My advice would be to steer well away from this organisation, they have caused me no end of problems and frustration. A real bunch of cowboys!