My wife arrived at the Easirent portakabin in Stansted to collect her car off a flight from Edinburgh. She had flown to London to take our daughter to her first chemo. The terms of her booking state that arrivals not via the airport must show a paper copy of a utility bill. However my wife arrived via the airport. The booking agent refused to accept this, refused even a photo or email of a utility bill, and refused to release the car to her. My wife was very lucky to find another car at much higher expense. They caused great distress on an already very distressing and worrying day. Not only this, but I have since learned that there was a colleague in the office of the booking agent and when he saw my wife walk in he said to the agent "What are you going to do about this one then?". I have also learned that the agent tried a number of other technicalities to refuse my wife's booking before he resorted to the utility bill ruse. This has led me to believe that there was in fact no car available for my wife and the agent was trying to get rid of her. If this is true, then the agent has stored up for himself a lifetime of bad karma