It has been a nightmare. The Queensaway location, doesn't have anyone there to talk to and when you call the costumer service number, none answers for 15/20 minutes. One of the people who answered actually swore at the phone, cause I was asking too many information. They requested necessary documents to rent the car 20 minutes before the pick up, which delayed my rental of 1 hour and half, cause I had to go back home to get them. They asked £1.500 of deposit if you have a credit card( never mentioned before). In case you have a debit card they make you pay £35 more for renting the basic car. So they ruined my weekend and they charged me £120 for 20 h rental, because at the end they wanted the car back at the time I was supposed to get it, don't even the flexibility to leave it to me at the exact time I got it, till the next 24h. Moreover the tank was left below half and I had to stop at the petroil station to fill it and the car was disgustingly dirty and we are in the middle of a pandemic.Disgusting scammers, never more in my life!!