I booked with Easirent because of the great price online. The booking process seemed straight forward and with their online check-in, I was expecting a fast smooth service. This was not the case. I arrived at Dubin Airport with my wife and 3 kids (aged 6, 3 & 1). I immediately phoned Easirent to let them know we were here and to get instructions on where to go. The asked me how manyof us were there and I told them. They told me to make our way to Terminal 2 and there would be someone there to pick us all up. We arrived at Terminal 2 and there was a representative from Easirent waiting for us in a Ford Ka. We asked him what was going on, how are we supposed to fit in that car and also if that was the car they were giving us. The representative said he was just a driver and did not know. We asked him to contact the office and find out what the situation was. At this point the driver went on the phone for a few minutes. While he was on the phone I was trying to figure out how we were going to fit me, my wife, 3 kids, 3 car seats, a suitcase and other bags into this car. Next thing the driver got into the car and drove off without speaking to us. I thought they were going to return with a bigger car for us. We waited about 15-20 minutes. I then called their office to find out where the driver was. The person on the phone said they were not sending anyone because we were "abusive" to their driver. I tried to explain to the person on the phone we were not abusive to the driver and explain the situation but the person on the phone kept saying "if you keep speaking to me like that I am going to hang up the phone on you!". I asked if they were sending someone for us and he eventually agreed, but that they would only collect one person, not the family. Feeling like I had no choice I said fine to that as long as we were getting the car we booked. They said they would send someone over in 10 minutes. 20 minutes passes and there was no driver. I called the office again and they said a driver was on their way but they had to pick someone else up first and they would be 10 to 20 minutes. Another half an hour passed and I called them back again. The I tried to explain how long we were waiting and the guy responded with "you are lucky you are been picked up at all the way you abused our driver and count yourself lucky we haven't told the driver picking you up what happened otherwise you would not be picked up at all!" More time passed and there was still no sign of a driver. I called back again and they said the drivers were picking up others and they would be with us soon. At this stage over 2 hours had passed. I called again and when I told the guy on the phone who I was his response was "I guess nobody has picked you up yet?". At this point I said to him this was ridiculous. He then said that he would personally lock up the office and come and collect us. I asked how long that would take and he said "7 to 10 minutes". I went into the terminal to update my wife on the situation. As I as doing this I got another call from Easirent. It was the manager I had been talking to a minute before. He said he was about to come for me but just to let me know "we do not have a car for you" I asked what he meant by that and he said they were waiting for a delivery of cars from Shannon Airport. I asked how long would that take and he responded "a few hours" At this stage I got very annoyed and told him that this was ridiculous and shocking customer service. To which he started to say again "if you continue to be abusive to me I will hang up the phone". I tried to explain that we had waited patiently for nearly 3 hours for someone to collect us and after all this time they are now telling us they never had one for us. I asked what would I be doing if I went to the office if I wasn't picking up a car and he said "waiting with the queue of other people waiting for cars". At this I expressed how I felt about the situation and I really wasn't happy. His response was "if you keep talking over me I am going to end the conversation" and hung up. My wife and I decided to go to the car hire desks in Terminal 2 to see if we could get a car but they were all booked out. I called Easirent back and asked them can they guarantee a car in a few hours if my family and I go for something to eat. They told me yes. So we decided that is what we would do. I then noticed a missed call on my phone. It was Easirent again. The guy said they had cancelled the booking and that they were not going to reinstate it and we should look elsewhere. The bottom line of this is Easirent seem to operate on a policy that the customer does not come first. If you express any kind of displeasure at their customer service they call it "abuse" and use that against you. Do not rent from these people. COWBOYS. Please read other reviews. You will find a lot of reviews similar to mine.