Anonymous
Emails didn't come through with links for payment despite several phone calls. They inexplicably changed my name on the reservation to a woman's name, then accused me of doing it. Prior to pick up they sent me to an empty car park on the other side of town, then admitted the wrong information was in my confirmation email. They also denied it was on the other side of town. But I live in the town, so I know it was, and needed a taxi to get there. Had to wait for someone when I reached the correct car park to get the keys. The car they gave me was dirty. Easirent 'resolved' my complaint after exactly 163 days and around 20 phone calls. No gesture of goodwill offered or any kind of compensation, beyond a refund for the taxi I was forced to take. They then immediately shut down the option of me replying via their online portal, to stop any further conversation. I tried to open a new conversation with them, and I attach a screenshot of the rude response I got. Appalling company.
8 months ago
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Easirent has a 1.24 average rating from 953 reviews

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