Negative 5 stars! My family had a reservation for a car rental at Easirent Car Rental located at 1777 McCoy Road, Orlando, FL 32809. Their system at the Orlando location is abominable. Check in is a mere clip board where you manually sign in, then they are supposed to take the next person in order down the line, while they scribble cross out who they've helped. Instead, they skipped over our party and another party and helped 3 other parties after us on the clip board. We waited as well as many others for 2 hours (yes you read correctly...2 hours) to be called to an agent at the counter. While we were there many others had issues as well. Long story short, they ask for a declaration of insurance proof if you refuse car insurance. This is a scam. We asked about this practice and the manager Tonya chimed in, got unnecessarily rude and confrontational and ultimately said she would not rent us a car leaving us completely stranded on a Sunday after waiting 2 long hours just to be called. She said, "you can go elsewhere and pay triple what we charge." Caveat emptor (in Latin means buyer beware)! This place is not about customer service. We even called their 1-800 number and they informed us that right or wrong, the manager's say is final. All in all, stay away from their shady business practices. In our experience, we've rented hundreds of cars and never before have we been asked for a declaration of insurance in order to refuse additional coverage. We offered to show them proof of insurance but they insisted on getting a copy of our declaration of insurance. First off, who requires that and secondly, who carries that...on a Sunday! That's ok because where we went after that was a great car rental place (took us right away, fair and economical). The most disturbing part of this experience is that Tonya purposely did not give me back my driver's license and credit card until after for whatever reason, she took them into the back office and came back minutes later. That night, I had fraud on my account and there is no doubt in my mind that she photo copied my credit card and driver's license where there was absolutely no reason to do so since she never intended on renting us a vehicle. Once again, beware of this very shady place and do not simply go with them because they were the cheapest. This place is below sub-par and garbage. No wonder the Better Business Bureau show that they have an "F" rating with HUNDREDS of complaints.
5 months ago
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Easirent has a 1.23 average rating from 948 reviews

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