Anonymous
I was a US citizen traveling l to the UK October 6, 2021. Before departing for England, I rented a vehicle through Easirent. The booking clearly indicated that insurance was provided in the cost. I prepaid before leaving the US. When I arrived at the Easirent branch in Manchester, I was told I would have to pay an additional 957 GBP for insurance. I was led to believe that I would get this back upon returning the car undamaged - which I did. I returned the car December 11, 2021. I was told that I would not be getting the additional cost refunded for the insurance. I was informed by the manager that only US and Canadian drivers were charged the additional insurance. I have since read several reviews of very similar experiences. This is a fraudulent way to do business. What are you supposed to do? You are a traveler in a foreign country. I would have either had to forfeit the 791.34 GBP and go to a different car rental company or pay the additional fee thinking that it would be refunded when I returned the vehicle. I tried to reason with the manager when I returned the car and he even said he would refund me the money if I could prove that it said insurance was included when I booked the car. I did not have that with me but got that proof only a few short hours later and sent it on Daren the manager at the Manchester location. I had someone in the US look up a booking with their company and send me the quote - it was exactly as it was when I looked in October. I heard nothing back from Daren - ever. I then pleaded my case through their internal customer service process and received notification that since my booking is closed, there is nothing they can do and will not refund me my money. This is a deceiving and fraudulent way to do business and I would never recommend renting a vehicle from them, ever.
4 months ago
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Easirent has a 1.23 average rating from 947 reviews

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