The worst car rental company in the world, they are a complete rip off. First they told me I have to wait 45 minutes to get my car, then they told me I have to pay additional $117 dollars on top of $120 dollars to get an upgrade when it was beyond my control the vehicle I had originally rented was not available to be pick-up. My original rental was suppose to cost $110 but when they charge my card they took $120 out of my account. I asked the representative why was I charge $120 when my contract specifically stated $110 and she couldn't give me an explanation. I asked the manager for a refund of the total amount and he told me they have a no-refund policy, I am going have to wait 45 mins-1 hour to get the vehicle I rented or pay an additional $117 dollars to get what they had. These people are crooks and I strongly recommend renting a car from the traditional car companies like: Hertz, Avis, Enterprise etc. This company is a SHAM and a SCAM, do not, I repeat do rent with this company they are a modern day version of the mob extorting people out of their money. STAY AWAY FROM THEM PLEASE!!!!!!!!