My problems with Easirent started as soon as I arrived in Dublin. I waited 45 minutes for a shuttle to the office that is 5 minutes away, and another customer waited more than 2 hours to be picked up. The second problem was that checking out each customer took half an hour, and there was only one person working behind the desk. I was last in line, and I waited an hour for someone to start working with me. The third problem was with the car inspection. The car exterior was not clean, and I pointed this out when inspecting the rear bumper. The agent said it was clean, at which point I dragged my finger along the trim and showed the dirt and dust. The agent said nothing, gave a huff, and sulkily went to get a rag and spray bottle. However, my extreme irritation did not begin until more than TWO MONTHS after my rental had been returned. 63 DAYS after the rental ended, I was charged for what Easirent initially claimed were “unpaid tolls” to (toll road manager) plus a “convenience fee”. After I could not locate the official receipts for the tolls that I did in fact pay (and paid on time), I provided them the relevant credit card transaction receipts. They did not respond to these, and after additional emails from me, eventually stated that credit card transactions were unacceptable proof of payment. I find this ridiculous, and a willful attempt to discredit the customer. They also changed their explanation of the charges to that the tolls had “not been paid on time”. I felt this change in their rationale was disingenuous at best, and at worst, an indication of fraud. After spending an hour in online chat and emailing eflow, I was told they could not provide me receipts because I did not own the rental car. However, one eflow agent did provide reference numbers for the payments I made. These reference numbers can be used to look up the time/date/and form of payment that was used for a particular toll, and I provided them to Easirent. Easirent again ignored me, even though they could have used the reference numbers to confirm that I had paid. The employees are rude, incompetent, and the official company policy appears to be not to believe the customer and do their best to inappropriately charge people.
2 years ago
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Easirent has a 1.3 average rating from 1,050 reviews

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