Andrew Swift
This morning my wife travelled to UK from Canada to pick up her pre-arranged vehicle at Gatwick airport that had been booked with Easirent through Priceline. David was the agent handling the pick-up at the desk at the Sofitel at Gatwick airport. We had previously submitted to Easirent all the insurance details arranged and confirmed with which had been accepted. Please note Easirent very clearly states in their conditions: "Insurance excess waiver & Covers (Included in our prices)" and this covers all Third Party Liability Protection (TP): Third-Party liability covers the driver’s liability for damage to any third-party property. In the rental price it also states Fire and Theft Waiver (FTW): Theft Waiver limits the driver’s liability for costs incurred by fire or theft of the rental car – or damage incurred by the theft or attempted theft – liability starts at £1500 (depending on car category), subject to the terms of the rental agreement." My wife had purchased the additional rental insurance to afford complete protection. Dave then, incorrectly stated that third party was not now included as my wife was using a different policy"...despite Easirent saying third party insurance is covered in the rental cost! cannot state one thing then change your mind because it suits you, and then pressurize the customer by telling them you have no choice but to purchase the insurance Easirent offers. Dave the Easirent agent would not support any of his assertions by referring to any document but rather said my wife MUST purchase their insurance to comply with UK law. Best advice. STAY AWAY. DO NOT UNDER ANY CIRCUMSTANCES USE THIS COMPANY. Solution: Admit a mistake was made. Apologize and refund any out of pocket costs for David pressurizing my wife into taking Easirent insurance when she was fully and legally covered by Address the situation with David and offer further training in both policy and how not to be forceful, pressuring and offensive. Finally…agree to stop all such inappropriate and unethical sales practices.
1 year ago
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Easirent has a 1.3 average rating from 1,002 reviews

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