I was due to collect the car at 0600 today and called the number for shuttle service to the rental station, but only got an answer 15 minutes later. The employee was rude from the start, when he explained that I had to walk to the furthest car park for collection and I wasn't sure where that was. I eventually found it and waited for him, and 5 minutes later he arrived, driving like a lunatic into the car park. It very much looked like this was an inconvenience to him as he drove back, and when I asked about drop off he said it would be the same place but if the office wasn't open, I would have to get a taxi to the airport. I questioned that and he said, 'Why, is that a problem?'
When we got to the rental office he asked to see my passport, which I said I had left in the hotel room but had my driving licence, driving record and check code, bank card and military ID, but he said that was not enough. I showed the voucher from CarFlexi which says I needed 'An ID card / passport', but he would not accept that and got very rude and aggressive that it was my fault I didn't have what he wanted. Fine, I said, I'll have to go back to the hotel, but I doubt you'll take me will you? ‘No’, he said.
He got more and more aggressive and rude and actually even said, "I don't care if I rent to you or not frankly, I'm just working here for the money, I don't care".
So that's when I made a decision that I would not deal with him any more, and cancelled the booking, even though it meant I lost my deposit / part booking with CarFlexi. I then had to walk 20 minutes back to the Airport hotel and arrange another rental with an on-site provider, and extra cost.
I am disgusted at his attitude and behaviour, and do not believe anyone would want someone like that representing their company. I certainly won’t be renting from them ever again, nor will any of my friends or family.