I recently books flights and car rental through Ryanair, as I have successfully done before using Sixt car hire. As always, I opted for the insurance excess so that I was fully covered in the event of any damage to the car. I paid £390 in full in advance for 3 days I was provided with all the insurance details through Ryanair and the partnering All correspondence stated that I was fully covered to include: " So we’re very pleased you bought our Full Protection: if anything does go wrong during your rental with Easirent in UK, you know your entire deposit/excess will be protected". As I waited in reception to collect the vehicle, I overheard the customer service operator tell a couple in front of me that they would have to also pay £1500 on their credit card which would be frozen for a period of 2 full weeks and that if anything happened the vehicle, the £1500 would not be returned until the vendee could prove the vehicle damage was less than £1500 in order to claim monies back. Considering the fact that did not have £1500 available on my credit card to be held frozen for two weeks, and that I already paid the extra insurance to cover the full deposit and excess, when I approach the sales counter, I asked to cancel my order and I would make alternative arrangements. I knew it was futile to ask for my monies back so I didn't ask for any refund. The customer service representative then assured me that this would not be an issue and they weren't going take the £1500. I then proceeded with the order on that basis and had signed my name on the contract, but the representative then double backed and proceeded to explain that he needed to freeze my card to the value of £1500, or he would reduce my excess to zero so I would run the full risk of losing the £1500 at any cost. At this point, I again declined to enter the contract and asked that he tear up my signature as this arrangement was 1) not affordable 2) high risk. The most frustrating part was that the representative was very reluctant to allow me to cancel the order. I had to ring my partner and put him on speaker phone to ask the representative to grant my request and return my signature to me so that I could walk away . When I cancelled the order, the representative was very rude and sarcastic. I understand that are often hidden charges in fine print, I understand that I didnt warrant a refund hence I didn't even look for one , What I dont appreciate is a company putting pressure on a woman on her own, at 23:00hrs at night, and a considerable walk away from the airport, to rent a car when she had clearly stated she cant afford it. There was a clear assumption made that I had no alternative transportation and this was being capitalised upon. I have also looked at the fine print from which clearly states that the vendor may charge between £0 and £1500 as a deposit. A reasonable deposit with a reasonable unfreeze timeframe is understandable, but not £1500 for 14 days for a 3 day rental on a Fiat 500. Not only will I never use easirent again, but I would be extremely hesitant of ever renting a car afain in thr future after this coercive experience. I can already recognise that Easirent will have every loophole covered to protect themselves and continue with current practice (as I was informed by the customer service representative), so I am compelled to communicate my full experience on every relevant online review about deficits in the company integrity so that other people may be saved from my own misfortune.
1 year ago
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Easirent has a 1.3 average rating from 1,002 reviews

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