I initially gave them a great review. However, within a few weeks after returning the car they debited my card for £55 for a supposed traffic violation. I contested this and they accepted that it was not my fault. The penalty should have been applied to a previous hirer of the vehicle. It took nearly 9 months and after numerous telephone calls and emails, they eventually refunded my card. However, they did not refund the full amount, they kept a significant amount for themselves. Watch out. They are very happy to take your money but not so keen on giving it back.