Was not located where stated, off-site and off-site return. 1st car, the cigarette smoke was severely strong; I'm highly allergic, so I requested another car (the counter person was very rude (but the manager was fine). 2nd car was very dirty, and on the second day of rental, the temp tag in the window ran out of date; when called, they stated don't worry about it. The website is very misleading about the "policies" that they have in place and where the business is located. If I had known that there would be no shuttle to take us back to the airport, I would have booked from another company. I would not want anyone to have this experience, horrible customer service and cars are very dirty inside and out. I was not the only one not happy in the building, 3 other customers, with 1 walking out.