(1) Their branch at Manchester Airport is not at Manchester Airport at all. Neither Expedia not Easirent make any attempt to mention that the airport is off junction 5 of the M56, while this branch is in The Marriott Hotel off junction 6. Confirmation emails don't mention it either. (2) On this first occasion of hiring the car I was told at the desk that I needed a DVLA code. No mention of this in the confirmation email. (3) On another occasion they gave me a car smelling of cigarette smoke. (4) On another occasion again, they gave me a car where the screenwash was empty - which I learned an hour into the journey when trying to clear the windscreen. (5) Then after 4 occasions of hiring cars with them, and bringing each vehicle back on time and in very good condition, I tried hiring a van. I pre-booked it online with my Visa debit card. That same Visa debit card that I had successfully used with them on all 4 previous occasions, to pay all costs including deposits. But this time at the desk the girl said I could note pay the deposit except by credit card. I have no credit card. And on all 4 previous occasions they were happy to use that debit card for the deposit. So the girl did a credit check on me which I failed. So I was refused this van hire even though I had used that same debit card for all costs on all occasions previously! And then because I had pre-booked the van they charged me for the hire anyway - how funny, they had no hesitation to accept my debit card then! Surprise surprise! It's a shame really because I am a very reliable customer with funds to pay. So on a couple of later occasions I have hired vans with SIXT - and they will accept my debit card. Steer clear of Easirent.