I recently had a reservation for a vehicle. I waited for nearly 45 minutes for the shuttle they claim comes every 15 minutes. I called the office three times to maked sure they had a shuttle service. They never answered. The shuttle finally arrived and w ewouldn't all fit in the shuttle. We had a gentleman standing in the van. This was a shuttle van it was a regular van without any space to stand. I arrived at the location, signed in and waited and waited and waited. The process was so slow I only saw three people get a car. Others were calling insurance companies to make sure they had coverage. After about 45 minutes the group of us was told they had no more cars. The gal at the desk said they had 30-40 more reservations than they had cars. They told me to call Expedia (I should not have booked and pre-paid) to get a refund so I did. I was on hold with Expedia for 35 minutes while they tried to call Easirent to confirm they had no vehicles. Easirent never answered the phone. Expedia won't refund my money because Easirent claims I was a no-show. Easirent has not reesponded to my emails. Stay away from this company or unfortunately you may lose your money.