We arrived at the pickup location at the Phoenix airport just as the shuttle was leaving. Assuming it would be right back we waited for nearly an hour and half. We called customer service twice and were told both times the shuttle would be there within 5-10min. Also, after calling to complain to the manager, she hung up on us. The shuttle never arrived. Many passengers were left with the choice of getting a taxi service to the Easirent Car Rental. After getting an Uber we arrived to the location only to have to write our name down on a list. The customer service was horrible and we received no discount for any of the troubles. It took us at least another hour and half to receive a vehicle. This company is the worst rental car company I have ever dealt with. I would not recommend them based off my experience and several others. They deserve a zero as a rating!