We reserved a car from Easirent (through a 3rd party website) to pick up after arriving at the Houston Hobby airport. We waited about 5 minutes outside and then asked another shuttle driver for info and was told we had to call Easirent for a shuttle, which we did. It took many calls over about 30 more minutes to get an answer and my husband was told the shuttle would be there in 10-15 minutes. When 20 minutes came and went, we got an Uber instead and made other arrangements for transportation while in town. Overall, we were left waiting out in the heat being a mosquito buffet for just shy of an hour with NO effort from Easirent to pick us up. Thankfully I did not prepay for the rental but I'm still watching my credit card to be sure nothing was charged for the weekend reservation.