Horrible customer service. The individuals working at the facility were rude, yelling across the room at each other and other customers. They had just relocated to the location and it looked as if they were running a scam service. The floors were bare concrete, the two desks were set up on each side of the room, and there were three chairs for customers. The line of people waiting as around 6 people and we all stood there until we were called to be helped. It took about 30 minutes to be helped. When it was my turn, I was asked to sign three documents, show proof of insurance and driver's license. They then told me that if there was any damage to the windows that I would be responsible for the cost, they will not go through the insurance. When the keys were handed to us we were told to make a video of the car for proof of the current damage. We were then told the type of vehicle and walked out of the facility by ourselves. No thank you or have a great day. Apon finding the car we immediately noticed that the cat had front end damage. We recorded the damage and entering the car to find that it was filthy. The seats were stained, the dashboard and steering wheel were grimy and had dirt covering them. When wee returned the car, an individual stood at the garage door and bellowed for us to bring the car to him. He had us sign a document and let us know that we were good to go. The transportation to and from the airport was interesting to say the least. They had 1 transport running and the process took about 1/2 hour each way. I will never rent from this company again.