Turned away on two occasions after a half hour wait in the cold. Firstly because of the name on my card being slightly different to my booking name and second because I didn't bring two proofs of ID. I hire cars all the time and my license has always been enough. The first case was them wanting me to just pay the full insurance. Just don't use them. They give you an unrealistically cheap price so it's obvious one way or another you're going to get ripped off. You can't run a hire car business with those prices. Look at everyone else's experience just pay the extra and go to a proper hire car business.