The car broke down. They didn't care. I missed a concert because of this. I spent from around 1:30pm to 10pm with the AA recovering me from Scotland to Manchester. I was shattered. Then when I asked to extend the hire for one more day it was a hassle. I rang the branch who told me to call reservations who were closed. I rang back he then told me to do it online. Tried several attempts it wouldn't work. Rang back told them I wouldn't be back in time as I hadn't been able to reserve for an extra day. They told me a report will go to the police if I don't have it back on time (although I'd spent over 45 mins trying to extend it ). I'd explained to him what an awful experience I had he then told me that I am coming across patronising! I then cried I was so stressed. Terrible experience and would never recommend them. It's not worth saving a few quid and choosing them I'll stick to enterprise in the future.