They are awful and I felt like I had been cheated. My car rental was £32 for 26 hours which was fine. There was a big green tick next to insurance included. When I arrived to pick up the car, the guy tells me I need to pay a deposit for the insurance and said I can "RISK £1020 deposit or pay £52 extra for a damage waiver". During the booking process on expedia there was no mention of a deposit or £52. I even checked when I go back to the hotel later that day. Easirent were quick to blame expedia however their website was no better... it's hidden. Imagine I did not have £1020 (not that I'd risk that money with them after this). Shocking company, I will never use again. Avoid avoid avoid!