Easirent have no base at Birmingham airport, but ferry clients to a hotel lobby to collect their car. The rental car was provided 1 hr late: no warning or explanation was provided. Easirent left the overseas family waiting in the hotel lobby, where I, as host, had arranged to collect them and lead them to their destination. But because of the 1 hr delay, I was left circulating around the hotel forecourt back on to the road, returning a few minutes, yet again to find the rental car was not yet delivered. For this I was issued with a £100 parking fine. Had Easirent informed us that there would be a 1 hr delay I should have parked up at a car park. Subsequently, Easirent customer services did not even have the goodwill (given thier tardiness) to contact their parking company to explain. I shan't use them again.