My husband and I rented a car earlier this month due to a traffic accident on the motorway we were late to pick up the car. They told us they gave away our car and now needed to charge us an extra 20 pounds a day for the 5 days we had the car despite giving us the same car type we had asked for. We returned the car as we received it with 1/2 a tank of gas and despite the fact that the employee showed us that they had removed the fuel charge of $200 from my visa it remains as a charge on my credit card. I have emailed them once already with no actionOr response. I would steer clear of this company that claims to have family values and keep their prices low. Hidden fees like $1250.00 insurance make me know that a more reputable company will be my choice in the future. Book some where else