Hired a vehicle at Southampton. Charge Card taken for excess. Car was inspected on being taken away and marks noted including quite substantial damage to rear quarter, including wheel. On handing back car was told that the damage to the wheel (which was clearly part of the damage noted at the beginning) had been done by me and would be charged for. I disagreed, and refused to accept that. Noted later that £400 had been deducted from my charge card. This is both fraud and extortion. This disgraceful company needs to be put out of business as soon as possible...I wish I had read all these other comments before using them!