I got a car from them from Stansted, not realising it's not at the car rental village- and had to call lots of times, and wait in the cold, to be picked up. I had requested the Fiat 500 in the photo when I booked, and although I know its just to show the group it turns out they dont have any - at all. When I book with budget etc they usually get my the car I asked for. Just didnt like the fact that they show it (as the most popular) but dont have it. The chap was really nice- but I didnt understand it. I have a yearly package that covers excess (I would pay, then claim back) and so they actually took 1200 GB pounds from my credit card. Most just block the amount. I realised after returning the car that they had actually taken it twice (over AU$5k) and tried to email - no reply. After 10 days it looks like 1 charge has been refunded, but my card shows over $2k still on my card. I am getting no replies to emails, they told me on their facebook page to submit a message in customer service. I rent cars all the time. I didnt feel comfortable that they took my money - and before returning it actually got it cleaned as I thought they might try to charge the huge amount on their documents about costs. Ive never done that before. It just didnt feel right. The actual man who served me was lovely. My issue is with the company. And now Im waiting for my deposit to be returned- why would it take over 10 days to refund ??