DO NOT RENT WITH THESE FRAUDSTERS , THAT IS ALL THEY ARE COMPLETE AND UTTER FRAUDSTERS, I WILL DO MY BEST TO IMFORM AS MANY PEOPLE AS POSSIBLE TO STAY WELL CLEAR OF THESE ROBBING LYING CHEATING SCUMBAGS when i picked the car up on the 17th October 2017 at 8 pm i was told by the guy behind the desk that a deposit of £95 for fuel and a deposit of £350 for the car was needed, i was happy to put down a deposit as this is the norm for rental agreements, i was assured that both the deposits would be refunded 3-5 working days after the car was returned. I had to cut my holiday short due to unforseen circumstances a week early so i handed back the car. I traveled back to australia keeping an eye on the deposits being returned. I phoned head quarters a couple of times because the 3-5 day period had passed, for them to tell me to keep waiting. I phoned again this sunday just passed to be told that the £350 was infact not a deposit but the cost of extra insurance i had taken out. At no point was i offered extra insurance. The guy behind the desk ASSURED me that the £350 was a deposit for the car, i feel i have been robbed, deceived, cheated out of money. Its fraud what that guy had done quickly added on insurance just before i was going to sign stating the extra money i had to pay was a deposit for damages to the car, I had a family memeber with me when i was collecting the car who recalls the conversation. He also couldnt believe that the deposit wouldnt be refunded when i told him what had happened. The guy behind the counter even initialed after i had signed the contract the "insurance" which i had asked not to take out. PLEASE PLEASE DO NOT USE THESE GUYS