What can be said about Easirent that hasn’t been. If not from them giving you dirty cars, with scratches everywhere, to the rudeness of their staff, who openly slag off their regional manager. Or maybe it’s the none existent customer services, who make being patronising an art form. Or maybe its watching them falsely tell customers that their excess policies by third parties aren’t worth the paper they’re written on. My personal favourite is that they close complaints without dealing with them, and a regional manager Graham promises to call back, then does not and when you chase, you’re advised you’ve misunderstood.
A special shout out to Janice and Margaret, who certainly make the customer experience unpleasant.
Overall this is by far the worst company, with the poorest and rudest way of fobbing you off, and consistently ensuring they give zero f**ks about you as a customer, in fact will actually by the end of it blame you for the experience. It’s like watching the Chuckle Brothers run a business, it’s that much of a comedy.
Go elsewhere, pay the extra as these people will try there best to fleece you!
7 years ago
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