Terrible experience, still ongoing. I rented a van from the Gatwick branch to move house, ended up doing some relatively minor damage (small hole in fiberglass), and reported this to the company when returning the van. I didn't take any additional insurance out, so Easirent took my full £1,250 deposit to cover cost of repairs. The repairs clearly wouldn't cost anywhere near that amount, so i was told i would be contacted over the next week with a quote for the repairs, and i would be refunded the difference between that and the deposit value they took from my card. Flash forward 4 months (yes 4 months...) and I have had no information at all from Easirent. I've spoken to branch managers, customer services, their repairs department, and god knows who else. I have no proof the repairs have been made, no invoice to show the cost of repairs, and more importantly Easirent still have my FULL £1,250 deposit without providing any proof that it's been used or needed to cover damage repairs. I am in the process of taking this through Trading Standards and the British Vehicle Rental and Leasing Association, as i feel this is the only way to move forward. Oh also - had to wait an hour for the van to turn up, and the office isn't at Gatwick airport it's a 15 min £3 bus journey away