I booked on line from the USA and paid for the insurance too and when I got to the Gatwick location first I waited two hours to get a vehicle and they wouldn't let me leave until I paid again for the insurance as they said I did not have any even though I showed them the paperwork and the amount that I paid on line. Total scam will stick with my other rental company in future, Battling to try and get my money back.
7 years ago
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