Anne
After a very early flight from Italy we were off to a rough start. 3 phone calls for airport pickup. After waiting one hour and told “oh, we didn’t see you” (as if we were not standing their reading every vehicle sign that went by) we finally got picked up. Driver was pleasant and nice. Obviously not his doing as we witnessed him stop at another terminal and wait and look. Then during the construction going on at the check in, I was upsold and duped. Great customer service up-selling skills. Very commendable. I did not want the insurance and stated I didn’t mind the hold on my credit card. Yet tired, I wasn’t forceful enough for the one two act of “let me get my manager and see what we can do”. After pre paying 150$ another 145 and 100?bp went onto my card. Stupid and duped I got into a car that was on half full yet I signed full to full rerun with a hold of another 95bp on my card. At least I have the guys circle on the agreement I signed for that mess up! Now I will be charged another full day because 3:00 return means 3am to you all yet 3pm to me and Enterprise. However that went unnoticed and it doesn’t even open until 6:00am in Liverpool. I still have my agreement I cancelled with them. Sure wish I hadn’t. As this rental for 5 1/2 days cost more than a payment on a a brand new car loan for one full month. Not to add the sales pitch of driving to Lake District, I needed something bigger. Let me just say NO I did not. This car was a hinderance I feel was put on to me to deliver to Liverpool to get it out of your hair. Tiny streets with lots of traffic and zero parking. No one needs a car this big for 2 people anywhere in the UK. I won’t be a returning customer. I also work in the travel business for the US military overseas. I won’t be recommending your company either.
5 years ago
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Easirent has a 1.3 average rating from 1,024 reviews

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