The online booking process went easily and swiftly enough and the price was very competitive, but the experience at the rental company Easirent nr Manchester Airport was far from easy, taking an unacceptable amount of time and patience. I do not plan to book with Easirent ever again. The staff were adequately friendly, but it was a very long and slow process to complete the paper work and get the car to the customer (in my case it was approx 1 hour from arrival at the car rental place until I was able to leave with the rental car). The car return was somewhat quicker (15 minute wait for the return to be registered and then a 20minute wait for the shuttle bus to arrive and for me to be driven to the airport) - But again, this is absolutely not acceptable. Luckily I returned the car 3 hours before my flight and so I was not in danger of missing it, but under normal circumstances the customer would be risking missing a flight with those unexpectedly long turn around times. I got the impression that the Manchester Airport Easirent office was understaffed and not at all prepared for the amount of customers arriving. All the customers collecting their rental cars at the same time as me were having to wait a long time and there was a lot of complaining & dissatisfaction expressed. One couple told me they had to wait one and a half hours to get their car. Also there was much dissatisfaction regarding the blocking of £1250 or similar amount on a credit card to cover excess (for those who had taken a separate excess insurance policy that was offered during the online booking). If that amount had not been available on my credit card, I could only have rented the car if I had paid for another insurance with Easirent to reduce the excess. I have rented countless cars all over the world and no company has ever needed to block such an amount. It was confusing and, though I was told that it was all explained in the small print, I think customers need to be made more aware of this during the booking process so they can prepare. Every customer I saw at at the time I was there, was surprised by this policy and one customer ended up cancelling the booking because of it. Furthermore I chose to take the car with a full tank and return with full tank. When I got the car I was told it was 3/4 full and so I was to return it 3/4 full. I refused...How are you supposed to know when you have filled the tank 3/4? It was then suggested I could have the car with a full tank if I wait another 15mins - time for them to drive to the petrol station and fill the tank. Seeing as I had already had a 45 minute wait and was not in a hurry, I accepted that option and we managed to resolve the problem. As I said, the staff were friendly and cooperative enough, but, in my opinion, the organisation, efficiency and customer care need serious attention.