I hired a car from Southampton Airport. However once booked the booking slip said call for a courtesy bus. By the time I arrived at their depot I had been off my flight over an hour. I asked the person at the desk if he could get me processed quickly as I was running very late and he replied "it takes as long as it takes". The car was not what I ordered and had many, many marks and scratches. On returning 24 hours later a new "scratch" 2 cm long was identified which was not even detectable with a finger nail and I now face an excess claim. Knowing that I had only traveled a few miles and the car had been parked at a country house this was either there before or had been deliberately made. In future I will avoid this company at all costs and if they are the only option I will not travel.