Used to be pretty reliable, and certainly well-priced. The former can no longer be said. They are the only rental agency to my knowledge that requires two very recent utility bills as proof of address. The first time I rented, this was fine, and since then (for another dozen rentals) they always provided a car without asking for this paperwork again, since I was a known customer. Tonight, they decided to enforce the rule anew, which poses a problem as my current flat has dongles for electricity and gas, and water is included in rent, hence I receive no utility bills. In spite of recognising me (one staff member knows me, anyway) and having my name in the system, they refused to rent me the car I'd reserved. It's now impossible, purely by virtue of where I live, to rent a car from them, unless I were to move to another property. Absolutely abysmal service - great way to treat a long-term customer of both the Gatwick and Manchester branches. Won't rent from here ever again.