After many years of renting from these guys, it is only when there is a problem do you realize they have no logical customer service skills. I have been insulted by being accused of 'mis-fueling' a vehicle which was rented with a full tank. Vehicle broke down after driving from Heathrow to Bournemouth, when it misfired badly. AA took vehicle to Toyota and drove me to Southampton for replacement. Without them finding how much fuel was drained to prove I could not have added anymore, which in its self is not logical if I have only driven around 100 miles!!?? Now they refuse to refund the 95 pounds fuel deposit and have stolen another 477 pounds to pay for someone elses mistake!!??? Branch just ignores me and customer care says they assume I put in wrong fuel!!???? AA was right when he said this is a 'bunch of cowboys' company....... So unless I receive my money I guess they are off my supplier list......