Arrived from Europe one Sunday afternoon, car booked online from Australia. People at Birmingham took 40 minutes of clicking a keyboard and very little customer interaction to tell us we could not hire the car as the credit card we had had a different name on from the one we booked it with. We could pay with a different card or cash but they did not let us do so. Neither rep seemed to know what he was doing. In the end had to leave and find a different car hire company. Also, toilets were filthy and had no toilet paper. Extremely poor service.
6 years ago
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