Returned the car with a very small pre existing scratch to an alloy (unfortunately we didn’t take photos prior but oxidation to part of it shows it was older). Got charged £325 DESPITE being told it would not be replaced until the end of the lease. Horrible customer service ever since, being bounced around various email addresses/offices, including the almost unusable online complaint system to then be told to email elsewhere, with no one actually helping ever and slow response times.
6 years ago
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