The issue that I have experienced was: I booked a car rental for pick-up at 11am on 12/03/2019 online with a day before. I got there at 10:45 am so while I was providing all the requested documentation (2 proof of address, DVLA check, credit card and proof of ID) it was 11:20am. I wasn't able rent the car as the excess deposit was supposed to be taken from a credit card, worth of £1500 which I didn't have available. I offered to pay the deposit with my debit card, but they said they're not able to take it from a debit card and I'm forced to use a credit. My credit card limit is £1300 and the only way that I could pay was through my debit where I've had available £1500. There was another option to reduce the excess to £750, but that means you'll have to pay double the price of the car rental which I don't find it worthy. When I cancelled the booking they said they cannot refund me the booking fee as it was cancelled after the pick-up time. I don't see my fault in this as all the documentation that they request takes at least 15-20 min. I'm really not happy with the fact that they don't want to refund me booking fee of £29.92 because it was after the pick-up time.