I booked a car for pick up from Newcastle airport. I was told pick up will be 20 mins, I was finally picked up 45 mins later. Once at the office, I was unable to collect the car because they insist on a credit card for £1600 insurance payment, and I never use a credit card. They are happy for you to pay for your purchase on debit but won't accept it for anything else. It's a total sham!! Other companies I've used for car hire have always used my debit card. The service desk and people on site were very unhelpful, the website was unhelpful. 3 words - DO NOT USE