Truly awful customer service. AVOID - DO NOT USE THIS COMPANY. Our booked car was given away and we were held hostage and they demanded we pay double for a bigger car (which also had a slow puncture) we didn't need then tried to charge 3 days rent to cancel the hire - when they couldn't fulfil their obligations. They have a 2 hour limit to hold the car after which they have you over a barrel (we phoned twice to let them know our flight time which was acknowledged without question). Disgusting cow boys preying on people at a time when they know they have no other option.